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Rental Procedures

Pricing

Rates are quoted for a daily, single use rental. We normally allow a 72-hour period to accommodate delivery and pickup. Items rented for a weekend event would typically be delivered on Thursday or Friday and picked up on Monday or Tuesday. If you require a longer rental period, please contact us for rate information. All charges are for time out whether used or not.

Payment

Final payment is due 2 weeks prior to the event delivery or customer pickup. We accept cash, Visa, MasterCard, Discover, and Local Personal Checks with a valid driver’s license.

Identification

A valid Driver’s license or another major form of I.D. is required.

Reservations

Early planning ensures product availability. A 50% deposit is required to confirm the reservation.

Order Changes

Final changes to item counts need to be placed 14 days prior to an event. Complete cancellations made prior to 2 weeks of the event will receive a refund of 50% of the initial deposit. This amounts to 25% of the entire order. Cancellations made within 2 weeks of the event WILL NOT receive a refund. NO REFUNDS ON SPECIALTY ORDER ITEMS

Broken Damaged and Missing Rental Items

The customer is responsible for the equipment from the time of delivery until the time of pickup. Be sure equipment is secured when not in use and protected from the weather. Our insurance does not cover equipment while it is in your possession.

Security and Cleaning Deposits

Most items require a deposit to cover any additional changes that need to be assessed for soiled or missing items. This deposit is returned to the customer after we have received the rental items back in clean, good working order.

Damage Waiver

A damage waiver fee of 10% is an OPTION available to renters. This fee relieves the renter of liability of accidental damage to rented items. EXCLUDED from this waiver are any loss or damage due to theft, burglary, mysterious disappearance, mildewed linens, intentional damage, misuse, abuse, or failure to care for rental items as one would their own property. Example of damage waiver coverage: accidental such as chips, cracks, broken china, crystal and barware; stains, burns and tears in linen and skirting; physical damage to tables or chairs. All damaged/broken items must be returned. MISSING ITEMS ARE NOT COVERED. Damage waiver fee is NON-REFUNDABLE.

Specifications and Capabilities

Many items in this catalog list their specifications and/or capabilities. These numbers are approximate and subject to change due to updating and replacement of equipment or circumstances beyond our control.